7.1 Service Timeout Handle

If Artifi services become unavailable, error details can be found in the following logs:

• Service request/response details are logged.
• Refer to the Logs section for more details.

7.2 Fallback/Recovery

If you encounter issues where the Artifi personalization is not rendering, or if 500 or 400 errors appear in the logs, please contact your Artifi representative or request Merchant Technical Support for investigation.

Note: Orders affected by the issue will not be able to proceed with Artifi personalization. It may be necessary to disable Artifi personalization until the issue is resolved.

When contacting Artifi, be prepared to provide details extracted from the logs and assistance with reproducing the issue step-by-step.

7.3 Handle Error Response

Error handling in the integration is based on SFRA's built-in error logic. If possible, a detailed error will be displayed to the customer.

In cases where customization is not possible, customers will see an SFRA system error. The detailed error from Artifi can be found in the logs.

All error messages are located at int_artifi/cartridge/templates/resources/artifi.properties.

NOTE: Custom error text will not appear on the order review page due to built-in SFRA logic; a system message will always appear.