Navigate to: Login Page > Username > Profile > Change Password
1. Overview
This article provides information on how users can change their existing password using the Change Password functionality. It guides users through the process of updating their password securely in either the Sandbox or Production environment.
2. When Should You Change a Password?
Password change should be performed in the following scenarios:
- Password has expired as per organizational security policy
- User wants to update the password for security reasons
- Suspected unauthorized access to the account
- Regular periodic password update requirement
3. Prerequisites
Before changing the password, ensure that:
- The user account has been created in the Artifi Admin portal
- You know the current password associated with the account
- You are aware of whether access is required for the Sandbox or Production environment
4. Steps to Change the Password
Use the following steps to change your password:
1. Enter the link below in the browser.
- Sandbox Environment: https://integrationadmin.artifi.net
- Production Environment: https://admin.artifi.net
2. The Login Page will appear. 
3. Enter your registered email address in the Email field.
4. Enter your password in the Password field.
5. Click the Login button.
6. If the credentials are correct, you will be successfully logged into the system and redirected to the dashboard page.
7. After successful login, navigate to the Username on the right top corner of the page. 
8. Click on the Change Password from the left navigation.
9.Enter the following details:
- Current Password
- New Password
- Confirm New Password
10. Click on the Save button. The password will be updated successfully, and you will be logged out.
11. Login with the newly updated password.
5. Password Policy Guidelines
While creating a new password, ensure that the password meets the required security criteria:
- Minimum required 8–20 characters length
- At least one letter
- At least one numeric value
6. Next Step
After successfully changing the password, the user will be logged out. Login again with the updated credentials.
7. Common Issues & Troubleshooting
Issue: Incorrect Current Password
Possible Cause
- Current password entered incorrectly
- Caps Lock enabled while typing the password
- User attempting to use an old password
Resolution
- Re-enter the current password carefully
- Verify keyboard Caps Lock status
- Retry using the latest active password
- Use the Forgot your password? option if the current password is not remembered.
Issue: Unable to Save the New Password
Possible Cause
- Password does not meet the required password policy
- New Password and Confirm Password do not match
- New password is same as the current password
Resolution
- Ensure the password meets the required complexity criteria
- Verify that both password fields match exactly
- Use a password different from previously used passwords
- Retry the password change process
Issue: Session Expired During Password Change
Possible Cause
- User session timed out due to inactivity
- System automatically logged out the user
Resolution
- Log in again and retry the password change process
- Complete the password update within the active session duration
8. Best Practices & Recommendations
- Use a strong password containing uppercase letters, lowercase letters, numbers, and special characters
- Avoid reusing previously used passwords
- Do not share login credentials with others
- Update passwords periodically for better security
- Store passwords securely using a trusted password manager if required
9. Related Articles
10. Q&A
How can the password be changed?
A: Log in to the application, navigate to Profile, and use the Change Password option.
Is the current password required to change the password?
A: Yes, the current password is required to complete the password change process.
What should be done if the current password is forgotten?
A: Use the Forgot your password? option available on the Login Page to reset the password.
Can the new password be the same as the old password?
A: It is recommended to use a new password different from previously used passwords for better security.
What if the new password does not meet the password policy requirements?
A: The system will not allow the password to update until all required password criteria are met.
Will the user be logged out after changing the password?
A: Yes, the user will be logged out after changing the password. Log in again using the new password.